Setra Coach – Technical Support – North America and Canada Sales and Service

Building the Setra partnership between Daimler and MCI is a process of systematically improving our support and service to keep your coach running. The vision of both companies is to insure best in class availability, on-time order fulfillment, and service quality.

We know you need to get to experts fast. And then of course, it should come with a Technical partner who is well positioned to give you sound advice, to support you, and to provide services that deliver real added-value. You will capitalize on our extensive expertise and our full commitment to serving and maintaining your Setra coach.


Deeply felt responsibility

Technical Advisors are trained to not only diagnose and repair problems, but also to provide pro active maintenance recommendations. Strategically located throughout North America, Setra specialists are ideally positioned to quickly respond to their customers and to deliver a wide spectrum of assistance and onsite troubleshooting.

We work hand-in-hand with Setra Germany to deliver the technical solutions that are manufacturer recommended as well as owner requested. Our goal is to keep your investment in top running condition all the time.

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“My goal is complete customer satisfaction. Delivering on our promise, building on our expertise, and strengthening our service quality.”

Steve Batho, Vice President Customer Support, Chicago.



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Dennis
Walker
Setra Technical
Solutions Manager

336.501.8037

Technical Support – East

Steve
Marion
Director of
Technical Solutions

717.649.9456

.

Steve
Batho
Vice President
of Technical Solutions

204.295.9772

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Jim
Walls
Setra Technical
Solutions Manager

530.586.1318

Technical Support – West

Kevin
Keith
Director of
Technical Solutions

404.539.3550

.

Steve
Batho
Vice President
of Technical Solutions

204.295.9772


About Setra

Setra is one of the world’s leading producers of luxury motorcoaches and is a brand of Daimler AG. A recognized industry leader in motorcoach innovation, quality, and design worldwide, Setra manufactures motorcoaches of first-class appeal and value. In North America, Setra is distributed by Motor Coach Industries.

About MCI

Motor Coach Industries is an American motorcoach manufacturer and a leading participant in the North American motorcoach industry. MCI is headquartered in Illinois with parts distribution and service centers across North America. Motor Coach Industries is the Distributor of EvoBus GmbH for Setra Buses and Setra Parts in the United States and Canada. Visit MCI’s Web Site.

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