Setra Service Centers in North America and Canada

The Setra brand stands for superior quality, amazing comfort, advanced safety and all-around cost-effectiveness. For over 25 years, Setra has been part of the North American motorcoach market providing discerning operators with German engineering and European styling. Now, Setra’s North American servicing is directed through a Setra Technical Solutions Manager who is your Setra concierge to superior first-class service.


Committed to maximizing your uptime

Setra customers know that Daimler goes the distance when it comes to maximizing uptime. This is why Daimler, in conjunction with our US partner, MCI has designed a multi-faceted service and support package so that you can count on having a dedicated and reliable partner at your side at all times. Premium support for you and your Setra motorcoaches is guaranteed, thanks to our comprehensive service network and backed by MCI and  Setra’s vast experience.

Easy-to-service components, driver-friendly vehicle diagnostic systems, a world-class, rapid-response parts distribution program, a 24-hour toll-free technical call center with trained personnel, and an extensive North American service center network are only part of the story. Setra, in our arrangement with MCI’s Service Centers, with locations throughout the United States and Canada, provide fast, responsive service and parts, no matter where you are located.

Technical Advisors are trained to not only diagnose and repair problems, but also to provide pro active maintenance recommendations. Strategically located throughout North America, Setra specialists are ideally positioned to quickly respond to their customers and to deliver a wide spectrum of assistance and onsite troubleshooting.

Technical  training is offered at our technical training center, or customized for your site depending on your need. Maximizing your mobility and supporting your business success are always in the foreground with Setra.

Setra North America Service Centers

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MARC-ANDRE OUELLET
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3500, rue Saint-Patrick
Montréal, QC H4E 1A2 Canada

Toll Free: 800.663.3328
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 438.793-4320
Fax: 514.938.5142

Service Hours:
Monday – Friday 6:30 A.M. – 9:00 P.M.
Saturday 6:30 A.M. – 3:00 P.M.
Parts Hours:
Monday – Friday 6:30 A.M. – 5:30 P.M.
Email: servicecenterQC@mcicoach.com


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TOM COLE
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14 Harmon Drive
Blackwood, NJ 08012 USA

Toll Free: 800.262.1287
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 856.401.2221
Fax: 502.318.8331

Service Hours:
Monday – Friday 6:00 A.M. – 10:00 P.M.
Parts Hours:
Monday – Friday 7:00 A.M. – 10:00 P.M.
Email: servicecenterNJ@mcicoach.com

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MARK HELDT
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200 East Oakton Street
Des Plaines, IL 60018 USA

Toll Free: 800.428.7626
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 847.285.2190
Fax: 502.318.8326

Service Hours:
Monday – Friday 7:00 A.M. – 7:30 P.M.
Parts Hours:
Monday – Friday 7:00 A.M. – 7:30 P.M.
Email: servicecenterIL@mcicoach.com


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GUS D’ANDREA
SET_www_service_manager_2
1155 Elboc Way
Winter Garden, FL 34787 USA

Toll Free: 800.390.0287
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 407.378.6383
Fax: 407.654.4496

Service Hours:
Monday – Friday 7:00 A.M. – 6:00 P.M.
Parts Hours:
Monday – Friday 7:00 A.M. – 6:00 P.M.
Email: servicecenterFL@mcicoach.com

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BOB BARELLA
SET_www_service_manager_2
10850 Portal Drive
Los Alamitos, CA 90720 USA

Toll Free: 800.777.4101
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 714.484.4881
Fax: 714.484.4844

Service Hours:
Monday – Friday 8:00 A.M. – 4:30 P.M.
Parts Hours:
Monday – Friday 8:00 A.M. – 4:30 P.M.
Email: servicecenterCA@mcicoach.com


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RYAN VANDIVERE
SET_www_service_manager_2
9787 Clifford Drive
Dallas, TX 75220 USA

Toll Free: 800.248.4942
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 214.366.5906
Fax: 214.366.5901

Service Hours:
Monday – Friday 8:00 A.M. – 5:00 P.M.
Parts Hours:
Monday – Friday 8:00 A.M. – 5:00 P.M.
Email: servicecenterTX@mcicoach.com

TopClass S 417 Rear
TopClass S 417 Rear



About Setra

Setra is one of the world’s leading producers of luxury motorcoaches and is a brand of Daimler AG. A recognized industry leader in motorcoach innovation, quality, and design worldwide, Setra manufactures motorcoaches of first-class appeal and value. In North America, Setra is distributed by Motor Coach Industries.

About MCI

Motor Coach Industries is an American motorcoach manufacturer and a leading participant in the North American motorcoach industry. MCI is headquartered in Illinois with parts distribution and service centers across North America. Motor Coach Industries is the Distributor of EvoBus GmbH for Setra Buses and Setra Parts in the United States and Canada. Visit MCI’s Web Site.

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