Building the Setra partnership between Daimler and MCI is a process of systematically improving our support and service to keep your coach running. The vision of both companies is to insure best in class availability, on-time order fulfillment, and service quality.
We know you need to get to experts fast. And then of course, it should come with a Technical partner who is well positioned to give you sound advice, to support you, and to provide services that deliver real added-value. You will capitalize on our extensive expertise and our full commitment to serving and maintaining your Setra coach.
Dedicated contacts, dedicated phone number, that’s what we give you.
Partnering with the Setra Customer Service Team is our Setra North America Parts Solution Managers who consult with you on all your Setra coach repairs and parts. We are trained experts who understand your business including your operating and location requirements. We will endeavor to keep your Setra coach perfectly serviced using OEM parts that will reduce your operating cost and increase your up-time.
Setra Parts Ordering
Customer Service Manager
Vice President of Customer Service