Setra Service Centers in North America and Canada

The Setra brand stands for superior quality, amazing comfort, advanced safety and all-around cost-effectiveness. For over 25 years, Setra has been part of the North American motorcoach market providing discerning operators with German engineering and European styling. Now, Setra’s North American servicing is directed through a Setra Technical Solutions Manager who is your Setra concierge to superior first-class service.


Committed to maximizing your uptime

Setra customers know that Daimler goes the distance when it comes to maximizing uptime. This is why Daimler, in conjunction with our US partner, MCI has designed a multi-faceted service and support package so that you can count on having a dedicated and reliable partner at your side at all times. Premium support for you and your Setra motorcoaches is guaranteed, thanks to our comprehensive service network and backed by MCI and  Setra’s vast experience.

Easy-to-service components, driver-friendly vehicle diagnostic systems, a world-class, rapid-response parts distribution program, a 24-hour toll-free technical call center with trained personnel, and an extensive North American service center network are only part of the story. Setra, in our arrangement with MCI’s Service Centers, with locations throughout the United States and Canada, provide fast, responsive service and parts, no matter where you are located.


Technical Advisors are trained to not only diagnose and repair problems, but also to provide pro active maintenance recommendations. Strategically located throughout North America, Setra specialists are ideally positioned to quickly respond to their customers and to deliver a wide spectrum of assistance and onsite troubleshooting.

Technical training is offered at our technical training center, or customized for your site depending on your need. Maximizing your mobility and supporting your business success are always in the foreground with Setra.

Setra technical training opportunities can be found on the MCI website.

Parts — Ordering, Lookup, Order Status

TOLL FREE: 800.323.1290

Technical Support

HOTLINE
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Toll Free: 855.640.2862

DENNIS WALKER — Eastern United States and Canada
SET_www_technical_solutions_manager
Mobile: 336.501.8037
Email: dennis.walker@mcicoach.com

JIM WALLS — Western United States and Canada
SET_www_technical_solutions_manager
Mobile: 530.586.1318
Email: jim.walls@mcicoach.com

Emergency Roadside Assistance (ERSA)

TOLL FREE: 800.241.2947

 

STEVE MARION — Eastern United States and Canada
SET_www_technical_solutions_director
Mobile: 717.649.9456
Email: steve.marion@mcicoach.com

KEVIN KEITH — Western United States and Canada
SET_www_technical_solutions_director
Mobile: 404.539.3550
Email: kevin.keith@mcicoach.com

STEVE BATHO
SET_www_vp_customer_solutions
Mobile: 204.295.9772
Email: steve.batho@mcicoach.com


About Setra

Setra is one of the world’s leading producers of luxury motorcoaches and is a brand of Daimler AG. A recognized industry leader in motorcoach innovation, quality, and design worldwide, Setra manufactures motorcoaches of first-class appeal and value. In North America, Setra is distributed by Motor Coach Industries.

About MCI

Motor Coach Industries is an American motorcoach manufacturer and a leading participant in the North American motorcoach industry. MCI is headquartered in Illinois with parts distribution and service centers across North America. Motor Coach Industries is the Distributor of EvoBus GmbH for Setra Buses and Setra Parts in the United States and Canada. Visit MCI’s Web Site.

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